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Health Law Commentary | A Brief Analysis of the Official Opinions Issued by Six Departments on Regulating the Behaviors of Elderly Care Service Institutions and Properly Handling Service Disputes

In recent years, the scale of elderly care institutions in China has expanded rapidly, and disputes over services provided by elderly care institutions have also shown a year-on-year growth trend. This is attributable to a variety of factors, including insufficient service experience of elderly care institutions, low competence of nursing staff, the lack of reasonable understanding of elderly care services among the elderly and their family members, as well as the fact that China's elderly care service industry is in a period of rapid development with relevant norms and systems not yet sound. In particular, many operators of newly opened elderly care institutions lack awareness of proactive prevention in handling elderly care service disputes, which leads to their excessive hesitation and failure to make effective decisions in a timely manner when disputes arise. The overall philosophy of the Opinions is to promote the law-based, standardized and orderly handling of disputes over elderly care institution services, and safeguard the lawful rights and interests of both the elderly and elderly care institutions.

2022-02-27